Customer care

Shipping & returns.

Get the information you need for your order directly from Apex.

Before placing an order

Contact Apex to confirm shipping destinations, costs, delivery estimates, and the return terms that apply to your purchase. Read the existing terms and conditions for the current published policy text.

Email customer support ↗

Questions about an order

Include your order reference and a description of your question when contacting support. Do not send payment card details.

Product or delivery concerns

If a product arrives damaged or you have questions about the packaging or seal, contact Apex before using it.